Terms and Conditions

Man with Van Raynes Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Raynes Park provides removal and related services to private and business customers. By booking our services you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, firm or company who requests or receives the services.

We, us, our means Man with Van Raynes Park, the removal service provider.

Services means any removal, collection, delivery, loading, unloading, packing, unpacking, furniture moving, or related services provided by us.

Vehicle means any van or other vehicle provided by us for performance of the services.

Job or Booking means an agreement for us to provide services at a specified time, date and location.

2. Scope of Services

We provide man and van removal services, including local household moves, small office relocations, collection and delivery of items, and transport of furniture and personal belongings. Services are provided within the United Kingdom, primarily in and around Raynes Park and neighbouring areas, but may be extended to other locations by prior agreement.

The exact scope of any job, including the addresses, access details, items to be moved, and any special requirements, will be agreed with the customer at the time of booking based on the information the customer provides.

3. Booking Process

3.1 A booking is made when you contact us with your requirements, we confirm availability, and you accept the quoted price and key terms. Bookings may be made by electronic message, online form, or any other method we make available from time to time.

3.2 When making a booking you must provide accurate and complete information, including:

(a) collection and delivery addresses;

(b) date and preferred time of the move;

(d) details of any heavy, fragile or high-value items;

(e) information about access, including parking restrictions, stairs, lifts, long carries or other obstacles.

3.3 Our quotation is based on the information you provide. If that information is incomplete or inaccurate, we reserve the right to adjust the price, change the vehicle allocation, increase the time allowed, or decline to proceed if the job cannot be carried out safely or lawfully.

3.4 Any quoted time for arrival is an estimate only. We will make reasonable efforts to arrive within the agreed window, but we are not liable for delays caused by traffic, weather, accidents, road closures or other circumstances beyond our reasonable control.

4. Quotes and Pricing

4.1 Unless otherwise stated, all prices are quoted in pounds sterling and may be provided as a fixed price for the job or on an hourly rate basis with a minimum charge.

4.2 Our quote may take into account travel time, mileage, the number of porters, the size of vehicle required, anticipated loading and unloading times, and any additional services requested.

4.3 Additional charges may apply in circumstances including but not limited to:

(a) waiting time due to keys not being available, access delays or your late arrival;

(b) extra items or increased volume compared with the original description;

(d) extra services such as packing, dismantling, reassembly or protective wrapping.

4.4 Any congestion charges, tolls, parking charges or penalty charges necessarily incurred during the job for lawful performance of the services may be charged to you where they arise directly from the service being provided.

5. Payments and Deposits

5.1 We may require a deposit or prepayment to secure your booking. The deposit amount and payment deadline will be communicated at the time of booking.

5.2 Unless otherwise agreed in writing, payment of the remaining balance is due immediately upon completion of the job, before the vehicle is unloaded at the final destination, or at such other time as we may reasonably request.

5.3 We accept payment by the methods we specify at the time of booking. We reserve the right to refuse to commence or continue a job if payment terms are not met.

5.4 If payment is not received when due, we may:

(a) charge interest on overdue amounts at the statutory rate or a reasonable commercial rate;

(b) retain goods under our control under a lien until full payment is received;

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The effective date of cancellation is the date and time on which we receive your notification.

6.2 We operate the following standard cancellation terms unless otherwise agreed:

(a) Cancellation more than 48 hours before the scheduled start time: any deposit paid may be refunded, less any non-recoverable costs incurred by us;

(b) Cancellation between 24 and 48 hours before the scheduled start time: we may retain all or part of the deposit to cover lost booking time and reasonable administrative costs;

(c) Cancellation less than 24 hours before the scheduled start time, or failure to be present or provide access when the crew and vehicle arrive: up to 100 per cent of the quoted price may be charged.

6.3 If you request a change of date, time, address, or scope of work, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote and additional charges.

6.4 We reserve the right to cancel or postpone the services due to safety concerns, extreme weather, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control. If we cancel, you will be entitled to a refund of any deposit or prepayment for the affected booking, but we will not be liable for indirect or consequential losses.

7. Customer Responsibilities

7.1 You are responsible for:

(a) ensuring that all items to be moved are properly packed, labelled and ready for transport unless we have agreed to provide packing services;

(b) securing or removing any fixtures, fittings or appliances and disconnecting electrical, gas or plumbing connections in accordance with applicable regulations;

(c) ensuring that all walkways, staircases, lifts and access points are clear, safe and suitable for the safe movement of goods and personnel;

(d) arranging suitable and legal parking for our vehicle as close as reasonably possible to the property, and obtaining any necessary permits or authorisations where reasonably practicable.

7.2 You must not ask our staff to undertake any illegal activity or any task that is unsafe or outside the normal scope of a removal service. Our staff may decline to move any item they reasonably believe to be unsafe, excessively heavy without proper equipment, inadequately packed, or prohibited by law.

8. Items Not Accepted and Prohibited Goods

8.1 Unless expressly agreed in writing, we do not carry:

(a) live animals or plants;

(b) perishable goods;

(d) illegal items or items acquired unlawfully;

(e) cash, jewellery, watches, precious metals, stamps, deeds, securities or other valuables;

(f) items of exceptional value such as fine art, antiques or collections where the value significantly exceeds typical household contents.

8.2 If we discover prohibited goods among your belongings, we may refuse to move them, suspend the job, or notify the appropriate authorities if required by law.

9. Waste and Rubbish Removal Regulations

9.1 We are a removal service, not a licensed waste carrier unless specifically stated. We may at our discretion agree to remove limited unwanted items where these form part of a normal move, provided this is lawful and safe.

9.2 We do not remove or transport controlled waste, construction rubble, large quantities of household rubbish, or any waste that requires specialist disposal unless this has been expressly agreed and is compliant with relevant UK waste regulations.

9.3 Where we agree to transport waste or unwanted items, you confirm that the items are your property and that you have the right to dispose of them. You must accurately describe the nature of the waste so that it can be handled and disposed of lawfully.

9.4 We reserve the right to refuse to take any item that appears to be hazardous, contaminated, or in breach of waste management regulations. Any costs, fines or penalties arising from your failure to comply with waste regulations may be charged to you.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage is subject to the limitations in this section.

10.2 We are not liable for:

(a) damage to goods that are inadequately packed by you or a third party;

(b) damage to the internal workings of electrical or mechanical items where there is no visible external damage;

(d) loss or damage arising from war, terrorism, natural disasters, or other events beyond our reasonable control.

10.3 You should ensure that any fragile, delicate or high-value items are properly protected. We may ask you to sign a disclaimer where we consider an item to be at particular risk.

10.4 If we damage your property or belongings due to our negligence, you must notify us in writing as soon as reasonably possible, and in any event within a reasonable time after completion of the job, providing details and evidence of the damage.

10.5 Our total liability for loss of or damage to goods, or for damage to premises or fixtures, whether arising in contract, tort or otherwise, shall not exceed a reasonable and proportionate amount having regard to the value of the services and the items involved, unless a higher level of cover has been expressly agreed in writing.

10.6 We are not liable for indirect or consequential losses such as lost profits, loss of business, loss of opportunity, or emotional distress.

11. Insurance

11.1 We maintain appropriate insurance cover required for the operation of a removal service in the United Kingdom. Details of cover may be made available on request.

11.2 Our insurance is subject to policy terms, conditions, exclusions and limits. It is your responsibility to arrange additional insurance if the value of your goods exceeds our available cover or if you require cover for types of loss not included in our policy.

12. Access, Parking and Waiting Time

12.1 You must ensure that suitable and safe access is available at both collection and delivery addresses. If access is restricted by narrow roads, low bridges, height restrictions or similar obstacles, you must inform us in advance.

12.2 Parking arrangements are your responsibility where reasonably practicable. If no suitable parking is available on arrival, we may need to park further away or wait while arrangements are made. Additional time spent as a result of parking or access issues may be charged at our standard rates.

12.3 We are not responsible for any parking penalties incurred as a result of your request that we park in an unlawful or restricted location. Any such penalties may be charged to you if they are a direct consequence of following your instructions.

13. Delays and Events Beyond Our Control

13.1 We will use reasonable endeavours to carry out the services within the agreed timescale. However, we are not liable for delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control.

13.2 Events beyond our control include but are not limited to severe weather, road closures, traffic incidents, public transport disruption, strikes, civil unrest, accidents, illness, vehicle breakdowns, and any action by public authorities.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with a member of our team as soon as possible so that we have an opportunity to resolve it on the day where practicable.

14.2 If the issue is not resolved, you should submit a written complaint providing full details of the job, the nature of your complaint and any supporting evidence. We will review your complaint and respond within a reasonable period.

15. Data Protection and Privacy

15.1 We collect and use personal information such as your name, address and contact details for the purposes of managing bookings, providing services and handling payments.

15.2 We will handle your personal information in accordance with applicable UK data protection laws. Your details will not be sold to third parties, but may be shared with contractors or insurers where reasonably necessary for the performance of the services or handling of claims.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed deleted, but the validity and enforceability of the remaining provisions shall not be affected.

17.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing. Any special terms agreed with you will apply only to the specific job concerned and will not constitute a general waiver of these Terms and Conditions.

17.3 No failure or delay by us in exercising any right or remedy provided by law or under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.4 These Terms and Conditions form the entire agreement between you and us in relation to the provision of the services, and replace any prior discussions, correspondence or understandings.